Field service reports from work order to signed closeout.
Dispatched work orders open on the technician’s phone. Record the location with GPS and track time with labor timers. Each call closes with one signed PDF the customer and the dispatcher both see in real time.
Open the route, work the route, close the route.
Designed around how a dispatched crew actually moves through a day. No paper packets, no end-of-day timesheet reconstruction.
- 0101Open the route
Start of shift
Today’s stops drop straight into the technician’s phone. Asset IDs, customer info, parent work-order references, and the parts catalog all load once and cache for the day.
9:42Route · today8 stops · 32.4 miStarted 07:42 · 1 of 8 active09:00NowWO-88214 Oak Lane10:30WO-901Mill Rd #412:00WO-908Tower 314:00WO-915Acme HQStage 1 of 4 · Route loaded - 0202GPS check-in
Arrival at the asset
Record the visit location with a GPS field, scan the asset identifier, and add a check-in photo. Keep the captured details together with the work order.
9:42Arrival · WO-88214 Oak LaneCustomer · J. RomeroGPS location33.1218, −96.4521VerifiedAsset tagAC-7821-NORTHArrival photoSite safe to workPassFailStage 2 of 4 · Checked in - 0303Time and materials
Work performed
Tap the Labor Timer to start and stop billable time, with a break in the middle if the job needs one. Parts pull from the truck catalog with default prices. Before / after photos attach to the field they belong to. Pass / fail every safety check.
9:42Work performed · WO-882T&M ticketLabor time2h 29mtotal- Session 1: 8:21 AM to 9:30 AM
- Session 2: 10:05 AM to 11:25 AM
Line itemsCapacitor — 45 µF1 × $38.00$38.00Service labor (2.5 hr)1 × $325.00$325.00Add rowSubtotal$363.00Total$363.00Before / afterStage 3 of 4 · Working - 0404Sign and move on
Closeout
Customer signs the closeout on-screen. The PDF emails to the dispatcher automatically, and the tech can download a copy for the customer. The ticket closes and the next stop in the route is one tap away. No paper handoff, no end-of-day re-keying.
9:42Closeout · WO-882Customer sign-offTotal billed$259.00Work acceptedPassFailCustomer signatureJ. Romero · 10:54Closed · PDF + dispatcher updated
The closed ticket your dispatcher sees first.
Every closeout produces one branded PDF: GPS-stamped arrival, T&M itemization, customer signature, and capture metadata. Customer, dispatcher, and billing all read from the same document.
- GPS-stamped arrival, time-stamped sign-off
- Hours on site + parts logged inline
- Asset history pulled from scan
- Customer signature embedded at close
- Dispatched07:42
- Arrived (GPS)09:00
- Signed off10:54
What a dispatched crew actually needs.
Routes, GPS, timers, parts catalog, sign-offs, and dispatcher visibility — built around how the day really runs.
Dispatched work orders
Office sends today’s stops to the technician’s phone. Each call carries the asset, customer info, and required pass/fail checks built in.
GPS-verified arrivals
Arrival is auto-stamped with coordinates and timestamp. Disputes about whether the truck showed up — solved.
Live labor timer
Tap Start when work begins and Stop when it ends. The timer runs live, works offline, and supports multiple sessions if the tech breaks mid-job. Total embeds in the closeout PDF and Google Sheets row.
Asset barcode scan
Scan the asset tag to load its service history, warranty status, and the parts most commonly used on that unit. No typing on a grimy serial.
Offline-first for the route
Rural calls, basements, parking decks, and 5G dead zones all kill signal. Forms cache, captures queue, sync resumes when reconnected.
Closed-ticket PDF + Sheets sync
Branded closeout PDF auto-emails on submit; every ticket also drops as a row in Google Sheets for billing, scheduling, or BI pickup.
What field service shops do today, and why bills stack up.
- 1Tri-copy work-order paper packetTech keeps a copy, customer gets a copy, dispatch gets a copy when the truck rolls in. Three copies, three sources of truth, two ways to lose accountability.
- 2Text-message arrival pings to dispatchNo automatic record of when a tech arrived or left. Customer disputes turn into back-and-forth phone calls a week later.
- 3End-of-day timesheet from memoryTime and materials lose precision. Billing under-collects, payroll over-pays, the gap widens every week.
- 4Office spreadsheet to reconcile the dayHalf a day of admin re-keying paper into accounting. Errors compound; customer questions land days late.
- One dispatched route, one ticket per stopOffice pushes the route in the morning. Tech taps through stops, never lifts a pen, never reconciles paper.
- GPS-stamped arrivalsEvery check-in carries lat/lon and timestamp. Customer disputes, route audits, and dispatch reconciliation all become one-query work.
- Labor timer captures billable hoursTap Start and Stop as work happens, with breaks in between if needed. Total flows into the PDF and the Sheets row. Billing precision goes up, write-offs drop.
- Closeouts sync the moment signal returnsDispatch sees the closed ticket in real time. Billing happens overnight, not on Friday.
Pricing that scales with stops, not seats.
Pro per builder. Team flat-rate for the whole crew, no per-tech billing. Free to pilot one route.
Start with offline field forms at no cost.
- 3 forms or form groups
- 50 submissions/month
- Photo, GPS, and signature fields
- PDF export
- Fill forms offline with no signal
For individuals and small teams that need unlimited forms.
- Unlimited forms
- Unlimited submissions
- Barcode & QR scanning
- Client share links
- Custom PDF branding
- Conditional fields / skip logic
- Calculation fields
- Inventory catalog for line items
- Repeating sections for multi-instance data
- Google Sheets live sync
Flat rate for your field-ops team. Unlimited field workers, no per-field-tech billing.
- Everything in Pro
- Pre-fill and dispatch forms to specific field techs
- Owner and admins can dispatch; field techs are free
- Unlimited field workers included
- Team admin dashboard
- Dedicated support
Why field techs are included on Team
Pro is billed per user for builders and admins. Team includes unlimited field workers who receive assignments, so you can dispatch work to your crew with a flat subscription price.
“MobileForm has been a game-changer for our field-to-office communication! Its user-friendly design makes creating forms incredibly easy, even for someone who has never used the platform before. By streamlining communication, automating processes, and eliminating unnecessary steps, MobileForm helps us work smarter and more efficiently. Best of all, it creates seamless accountability, ensuring everyone stays informed, aligned, and responsible from the field to the office.”
Field service questions, straight answers.
Can dispatch push work orders straight to a technician’s phone?
Yes. On the Team plan, the office can pre-fill job details and assign work to a technician. The technician opens their assignments to see the work, then completes the required checks and captures the results.
Does it work in rural service zones with no signal?
Open the required forms while online before heading into the field. Cached forms can be filled with photos, GPS, and signatures without signal. Submissions are saved on the device and sync when it reconnects.
How do I capture time on site?
Drop a Labor Timer field on the form. The tech taps Start when work begins and Stop when it ends; the timer runs live, works offline, and the total embeds in the closeout PDF and Google Sheets sync. If you prefer manual entry, a number field for hours-on-site or two time fields for start and end timestamps still work the same way.
Does MobileForm track whether the tech closed within the dispatch window?
Yes. When dispatch creates the assignment they can set an optional arrival window (start and due times). The technician sees the window at the top of the form. When the closeout submits, the system stamps the assignment as Within window or Over window against the due time, and the result lands on the closed ticket, the assignments list, and the closeout PDF.
Can the customer sign on my phone?
Yes. Add a signature field and hand the device to the customer at closeout. Their signature is included in the exported PDF. Configure email delivery on the form to send reports to the recipients you choose.
Does it integrate with our billing or BI system?
Pro includes Google Sheets sync so submissions can populate a connected spreadsheet. You can also export XLSX files and configure PDF email delivery. Connections from that spreadsheet to your billing or BI system need to be set up separately.
How does pricing work for a 10-truck dispatch operation?
Free includes 3 forms or form groups and 50 submissions/month. Pro costs $19 per user per month, or $190 per user billed annually. Team costs $42 per month, or $420 billed annually, and includes the owner, invited admins, and unlimited field workers receiving assignments. Pro and Team include unlimited forms and submissions.
Templates and practical guides
Free work order template
Download a printable PDF, editable Excel workbook, and completed service-job example.
Free maintenance work order template
Record the asset, fault, downtime, parts, labor, and sign-off.
Dispatch work to your field crew
Walk through assignments, prefilled fields, due dates, and completion tracking.
Stop reconstructing the day from a stack of paper tickets.
Build a work-order form, dispatch it to one truck for the week, and watch every closeout land in dispatch in real time.