Billing FAQ

Updated October 11, 2026

Can I cancel anytime?

Yes. Open Settings from the account menu, tap Billing & invoices, and cancel in the billing portal. Cancelling stops future renewals, and you keep access until the end of the period you paid for.

Where are my invoices and receipts?

Open Settings and tap Billing & invoices.

What payment methods are accepted?

Major credit and debit cards, processed by Stripe.

What happens if I downgrade to Free?

Your forms and submissions are not deleted.

• You can still view all your submissions.
• You can't create new forms while you have 3 or more forms or form groups.
• Free includes 50 submissions per month.
• Forms with conditional fields, calculations, or repeating sections can still be filled. To save changes to them, remove those features or upgrade.
• Barcode / QR fields can't be scanned on Free.

Do you offer refunds?

Cancelling stops future renewals. We do not prorate refunds for the unused part of a paid period unless required by law. See the Terms.

Will prices change?

We give at least 14 days' notice by email before a price change takes effect. You can cancel before then.

Is my payment secure?

Payments are processed by Stripe, a PCI-compliant payment processor. MobileForm never sees or stores your full card details.