Common issues

Updated

The app won't load offline

  • Open the app while online and tap Go Offline on the Dashboard before you lose signal.
  • On a phone, add MobileForm to your home screen and open it from there. See Installing MobileForm on your phone.

Photos won't capture

  • Make sure the browser or app has camera permission.
  • On iPhone, open the Settings app, go to Safari, then Camera, and choose Allow or Ask.
  • Close and reopen the app.

GPS is inaccurate or blocked

  • Step outside and wait a few seconds, then tap Recapture.
  • If location is blocked, the field shows a notice with steps for your device.
  • Check that Location Services are turned on for your browser.

Submissions won't sync

  • If the top bar shows Offline, wait until you have signal.
  • On the Dashboard, tap Sync now.
  • Make sure you are signed in.
  • Failed uploads retry automatically. See How sync works.

My data is missing

  • iPhone home screen app: it has separate storage from Safari. Drafts and unsynced submissions saved in Safari only appear in Safari until they sync.
  • Safari without installing: Safari can clear data for websites you haven't opened in a while. Add MobileForm to your home screen to prevent this, and sync regularly.
  • Chrome or Firefox: data should persist. Close and reopen the app.

PDF export fails

  • Reports with many photos take longer. Wait a moment, then try again.
  • Make sure the device has free storage.